Information
Here you will find answers to the most important questions about your stay in our hotel.
If you still have any questions, please do not hesitate to contact us.
Getting there
Arrival is possible from 15.00 to 18.00 hrs. Late arrivals (via key box) are possible by arrangement until 10.00 pm. The rooms are available to the hotel guest from 3 pm on the day of arrival. For arrivals after 6 pm, please contact us in advance by telephone. Unless a later arrival time has been expressly agreed, the hotel has the right to re-let booked rooms if they are not occupied after 6 pm, without the guest being able to derive any claims from this.
Departure
On the day of departure, your rooms are available to you until 10.30 am on the day of departure. A late check-out until 1.00 pm is possible by arrangement/if possible for an additional charge of €35. If the room is used after 1 pm, 50% of the room rate for one night will be charged for departures before 3 pm and 100% for departures after 6 pm.
Data handling
The hotel guest’s data are stored and processed by us insofar as this is necessary for the legitimate fulfilment of our business purposes. We undertake to treat this data in accordance with the German Federal Data Protection Act (BDSG).
Please note that for your and our security, your WiFi login data is logged and saved.
Cancellation of the booking
Cancellations and Changes made up to 10 days before the date of arrival are free of charge. Cancellations and changes made after this date or no-shows will be charged at 80% of the price of the entire booking. In the event of early departure, 100% of the unused services are to be paid for by the guest.
The hotel reception
The reception is open daily from 8 a.m. to 1 p.m. and from 3 p.m. to 6 p.m. Guests who want to leave before 8 a.m. are asked to settle their hotel bill the evening before.
Smoking in the hotel
Smoking is only permitted outside. If there are signs of smoking in the room or at the open window, a room cleaning fee of € 200 will be charged.
Breakfast in the Hagnauer Hof
The breakfast buffet is available from 7:30 a.m. to 10 a.m. During trade fairs, we adjust the time individually to our guests.
Loss of the room key
If the room key is lost, the entire hotel locking system must be replaced. The costs for this will be charged to you.
Our rates
Our rates are seasonal and updated daily. You will receive a personalised offer for your stay when you make a booking enquiry.The hotel is entitled to make price changes if fixed prices are specified in the booking confirmation and there are more than four months between the conclusion of the contract and the provision of the service.
The legal value added tax is included in the price, an interim increase of this is at the expense of the guest.
The visitors taxis not included in the prices, an interim increase is at the expense of the guest.
Car parking
For guests of our hotel and restaurant, car parking spaces are available in front of the building, subject to availability. Please note that we cannot reserve parking spaces for you.
Barrier-free accessibility
From the entrance to the restaurant, toilets and all floors up to the room. During the furnishing, special care was taken to ensure that you can reach all corners of the house with a wheelchair, including the balconies of your room.
